Shipping & Returns
This Shipping & Returns document describes the policies for purchases made on leathershoeslori.com from Chi Kit Limited.
Shipping Policy
Chi Kit Limited ships to physical addresses within the regions specified at checkout. The company does not ship to post office boxes. Shipping options and costs are presented during the checkout process. The company does not guarantee specific delivery dates. All shipping times are estimates and commence from the date of order confirmation, not the date of order placement. The company is not responsible for delays caused by carriers, customs, or other events beyond its control. The company is not responsible for lost or stolen packages after the carrier confirms delivery.
Order Processing
Orders are processed on business days. Business days exclude weekends and public holidays. The company may require additional time for order verification. The customer will receive a confirmation email once the order is shipped. Tracking information is provided when available. Orders cannot be cancelled after processing begins. The company may split an order into multiple shipments without additional charges to the customer.
Shipping Costs
Shipping costs are calculated based on the destination, package weight, and selected shipping method. Shipping costs are non-refundable. The customer is responsible for all shipping costs for the initial delivery and any return shipment.
International Shipping
International customers are responsible for all customs duties, taxes, and import fees. The company does not collect these fees at checkout. The company is not responsible for delays caused by customs clearance. The customer must comply with all local laws regarding the import of goods.
Return Policy
Chi Kit Limited offers a strict 14-day no-reason refund policy. The 14-day period begins on the date the customer receives the item. The customer must initiate the return within this 14-day window. The customer bears all return shipping costs. The company does not provide prepaid return labels. The customer must use a trackable shipping method. The company is not responsible for returns lost in transit. No exceptions to the 14-day period are permitted.
Return Conditions
Items must be unused and in original packaging. All original tags, boxes, and accessories must be included. Items that are worn, damaged by the customer, or altered are not eligible for return. The company reserves the right to refuse any return that does not meet these conditions. The customer must provide proof of purchase. The company does not accept returns for items that are not in resalable condition.
Return Process
To return an item, the customer must follow these steps:
1. Contact Chi Kit Limited at [email protected] within 14 days of receipt to request a return authorization.
2. The company will provide a return authorization number and instructions.
3. Pack the item securely in its original packaging with all included materials.
4. Write the return authorization number on the outside of the package.
5. Ship the package to the following address: The recipient must be Chi Kit Limited, the contact phone is +852 5144 4447, and the specific return address is 21/F, Envision Tower, 1 Sheung Yuet Road, Kowloon Bay.
6. The customer must pay all return shipping costs.
7. The customer must provide the company with a tracking number for the return shipment.
8. The company will inspect the returned item upon receipt.
9. If the return is approved, the company will process the refund.
Returns without a return authorization number will be refused.
Return Shipping Costs
The customer completely bears the return shipping costs. The company does not reimburse return shipping costs. The customer must pay for shipping and any associated insurance. The company recommends using a trackable and insured shipping method.
Refund Processing
Refund arrival time is at least 14 days from the date the company receives the returned item. The company will issue the refund to the original payment method. The customer will receive a notification when the refund is processed. The customer should allow additional time for the refund to appear on their account, as banks and payment providers have their own processing times.
PayPal Refunds
PayPal refunds take at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. The company complies with all applicable local laws. The customer should allow up to 30 days for PayPal refunds if required by local law.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The customer must contact Chi Kit Limited at [email protected] within this 7-day period. The customer must provide photographs of the damage or defect and a description of the issue. The customer must retain all packaging and documentation. The company will evaluate the claim. If the claim is approved, the company will provide instructions for return or replacement. The customer bears return shipping costs for damaged or defective items unless the company determines otherwise. This 7-day claim period matches the Terms of Service.
Exchanges
The company does not process direct exchanges. The customer must return the item for a refund and place a new order for a different item.
Contact Information
For questions about shipping or returns, contact Chi Kit Limited at [email protected] or +852 5144 4447. The company's address is 21/F, Envision Tower, 1 Sheung Yuet Road, Kowloon Bay. The website is leathershoeslori.com.